Legal
Terms & Conditions
Last updated: 1 August 2025 · Applies to all Australian registered users of Zoome Casino
These Terms and Conditions ("Terms") govern your access to and use of the Zoome Casino platform, website, and all associated services (collectively, the "Service"). By registering an account or using any part of the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use the Service.
1. Eligibility and Account Registration
You must be at least 18 years of age to register an account and use the Service. By creating an account, you represent and warrant that:
- You are 18 years of age or older.
- You are a resident of or physically located within Australia.
- You are not self-excluded from any gambling service in Australia or internationally.
- All information provided during registration is true, accurate, complete, and current.
- You are acting on your own behalf and not for a third party.
Zoome Casino reserves the right to verify your identity at any time and to suspend or close your account if we are unable to confirm your eligibility. Identity verification may require government-issued identification and proof of address.
2. Account Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:
- Not share your login details with any third party.
- Log out after each session, particularly on shared devices.
- Notify us immediately if you suspect unauthorised access to your account.
Zoome Casino will not be liable for any losses arising from your failure to maintain account security.
3. Deposits, Withdrawals and Payments
All deposits and withdrawals are processed in Australian Dollars (AUD). Minimum and maximum transaction limits apply and are displayed at the cashier. Zoome Casino accepts payments via the methods listed on the cashier page, which may include bank transfer, PayID, and other approved electronic payment methods.
3.1 Withdrawal Processing
Withdrawal requests are processed within 24 hours, subject to identity verification and compliance checks. Zoome Casino reserves the right to request additional documentation before releasing funds. Withdrawals may only be directed to an account or payment method in your name.
3.2 Currency
All game values, bonuses, and transactions are denominated in AUD unless otherwise stated. International currency conversions, if applicable, are subject to the exchange rate at the time of the transaction.
4. Bonuses and Promotions
From time to time Zoome Casino may offer bonuses, free spins, cashback, or other promotions. All bonuses are subject to separate terms and wagering requirements communicated at the time of the offer. General bonus rules include:
- Bonuses can only be claimed by verified account holders.
- Bonus funds must be wagered a specified number of times before withdrawal.
- Bonuses are non-transferable and cannot be exchanged for cash directly.
- Zoome Casino reserves the right to withdraw or alter any bonus at any time.
- Abuse of promotions, including use of multiple accounts, may result in account suspension.
5. Game Rules and Fair Play
All games offered by Zoome Casino use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. The outcome of any game cannot be influenced by any party, including Zoome Casino. Theoretical Return to Player (RTP) percentages are available in each game's information panel.
In the event of a technical malfunction or error during gameplay, Zoome Casino reserves the right to void affected rounds. Winnings resulting from software errors are not valid and will be removed from your account.
6. Prohibited Conduct
The following conduct is strictly prohibited and may result in immediate account suspension or termination:
- Using automated software, bots, or scripts to interact with the Service.
- Attempting to exploit software errors or vulnerabilities.
- Engaging in any form of fraud, collusion, or money laundering.
- Providing false or misleading registration information.
- Opening more than one account.
- Accessing the Service from a jurisdiction where online gambling is prohibited.
7. Responsible Gambling
Zoome Casino is committed to promoting safe gambling. The platform offers a range of responsible gambling tools including deposit limits, session time reminders, cool-off periods, and self-exclusion. These tools are accessible at any time via your account settings.
If you believe gambling is negatively affecting your life or the lives of those around you, please contact Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Zoome Casino, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Service.
9. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms. Zoome Casino collects, stores, and processes personal data solely for the purposes of operating the Service, complying with regulatory requirements, and improving the user experience.
10. Amendments to These Terms
Zoome Casino reserves the right to update or amend these Terms at any time. You will be notified of material changes by email or via a notice on the platform. Continued use of the Service after notification constitutes acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Australia.
12. Contact
For any questions regarding these Terms and Conditions, please contact our support team through the Help Centre available within the platform.
18+ Only. These Terms and Conditions apply to Australian residents. Gambling involves risk. Please gamble responsibly.